08 Jan Substitution Items in Dynamics GP SOP
Being able to dynamically respond to your customers’ requests during sales order entry will improve your customer service. Because you will experience some stock shortages from time to time, you want to be able to quickly identify substitute items that you can offer your customers, to save the order and keep your customers happy.
Dynamics GP includes functionality that makes this easy.
This video shows you how to set it up and use it: