11 Feb Cloud CRM is collaberation
They say it takes a village to raise a child. Well it takes an office to maintain a relationship with a customer. In most industries, the odds are that any given customer relationship was cultivated by one person or maybe a couple from the sales team. But if things go well it doesn’t end there, and other members of the team (support or whatever the case maybe) will end up interacting with customer. This is where the collaborative features of a cloud CRM solution will be critical.
Customer relationship management software is about more than just sales. Sometimes when dealing with customers someone will jot down a note and it gets tossed, lost or forgotten. And when they or the next person on the team begins a conversation with the customer, they may be missing an important part of that client’s history. And this is just one way lack of collaboration can harm a customer relationship.
With cloud CRM the entire team will have access to a centralized dashboard opening the door for collaboration and new ways of doing business. This way everyone will always be on the same page, and with a Microsoft Dynamics CRM solution your team is more likely to use the software thanks to a familiar interface and its compatibility with other Microsoft products that your office is most likely using already such as Outlook.